FAQ - Questions & Answers
About Bregenz Festival
From arrival, to tickets, to accommodation and food: everything you need to know before and during your visit to Bregenz Festival can be found here.
Covid-19 Visitor Information
Which entry regulations apply to performances that take place during the festival summer?
It is not yet forseeable which safety measures will be in effect in the summer of 2022. Therefore, we will publish an adapted COVID-19 safety concept based on the governmental regulations next year.
Which entry regulations apply to Austria?
Current information concerning the entry into Austria can be found on the website of the Austrian Ministry for European and International Affairs or on the website of Austria’s Official Travel Port.
Are the tickets personalized?
All admission tickets will be personalized. This means that we save contact details for every seat. The data is gathered and processed according to the data protection policy. The ticket buyer’s first and last name, address, telephone number and/or email address will be gathered. If Covid-19 is suspected, the data will be passed on to the health authorities.
In case Covid-19 related contact tracing is necessary, the ticket buyer is obliged to be able to name everyone who joined the respective performance as part of his ticket order or pass the relevant official information on to the actual visitors.
What should I do if i feel unwell?
If you experience any symptoms, please do not attend any of the performances. Detailed information about possible Covid-19 symptoms can be found on the website of the Austrian health portal (Österreichsiches Gesundheitsportal).
What is the cancellation policy after 21 June 2021?
If a person cannot visit a performance due to entry or quarantine regulations, we will refund the ticket price. In this case, please contact email@example.com 14 days prior at the latest.
Please note that we will not refund tickets in the event that a person falls sick or must isolate themselves. We recommend taking out a travel insurance including the respective risk coverage.
How do I order?
Tickets can be ordered online, by email, by telephone or in person at the Ticket Center. Unless credit card details (card number, expiry date, CVC verification code) were given when placing the order, the order is not valid and binding until payment has been received. If payment is not received by the due date, the order will be cancelled and the tickets will go back on sale.
When can I order tickets for next season?
The ticket sale for Madama Butterfly 2022 starts on 4 October 2021. Tickets can be booked online or via telephone at +43 5574 4076.
When is the Ticket Center open?
The box office is open at the times stated on the website (also for ticket bookings via telephone). During the festival season, the Ticket Center remains open all day until the performance starts. For performances taking place at one of our off-site venues, the respective box office opens one hour before the scheduled start time.
I booked the wrong event / no. of tickets / ticket category. What can I do?
Your order is automatically processed as soon as you finish it. You can check the status of your order by contacting the Ticket Center, preferably by phone +43 5574 4076. We will gladly assist you accordingly.
How are my tickets dispatched?
They are sent by the Austrian postal service as soon as payment has been received. If you choose the "print@home" option, tickets (or vouchers) will be sent by email.
What are the delivery charges?
The delivery of tickets by post is free of charge. However if the value of the tickets, vouchers or articles purchased is less than EUR 20, EUR 5 postage will be charged. Alternatively, tickets that have already been paid for can be collected at the Ticket Center if they cannot be delivered in time or if the customer specifically requests it.
Can the delivery address be different from the invoice address?
Yes. Please email us the delivery address (firstname.lastname@example.org) as soon as you have placed your order.
My tickets have not arrived. What should I do?
Mail delivery times can vary considerably, so please be patient. The postal service needs up to five weeks to return undelivered items to us. If ordered tickets are neither delivered to you nor returned to us, we will of course provide replacement tickets. In this case please email the Ticket Center on email@example.com.
In case you do not receive your print@home ticket, please also notify us by e-mail (firstname.lastname@example.org).
Return | Loss of tickets
Can I return my tickets?
Changes in the cast or programme do not entitle holders to return or exchange their admission tickets. In the event of such changes, we will try our best to inform all ticket buyers.
If a performance is sold out, tickets can be returned for resale – without guarantee and on commission. The commission fee is 20 % of the ticket value. All accounts will be settled after the festival ends.
I have lost my tickets. Can I attend the performance anyway?
A replacement ticket can be issued, once only, if a customer loses a ticket. Replacement tickets must be applied for in writing. Duplicates are only issued if the customer can prove which ticket (s)he purchased (specific row and seat number). Anyone in possession of the original ticket must give the seat up to the holder of the replacement ticket.
- How much does an admission ticket cost?
What discounts are available?
Details about price reductions can be found here.
Do I need a ticket for my child?
Every guest needs a ticket and a seat of his/her own. Children are allowed into Bregenz Festival if they are 6 years or older (proof of age required). This restriction does not apply to special events for children.
I have a reduced-price ticket but need a full-price one!
You can pay the difference at the Ticket Center (in the Festspielhaus, next to the Seebühne) on the day of the event. (This does not apply to events of the crossculture programme.)
Am I permitted to make the price on my ticket illegible?
Please do not black the price out. Instead cover it with an adhesive label that can be removed.
Can I buy a gift voucher?
Yes. You can choose the value of the voucher yourself. Our vouchers are valid for three years. If you wish to buy a voucher, let us know the required value and give us your full address and telephone number. You will then be sent an invoice. After payment has been received, the voucher will be sent to you by post. If you need the voucher sooner, you can allso pay by credit card and choose delivery by email. For more information click here.
Is it possible to visit the Seebühne and/or the Festspielhaus?
We offer guided tours from the end of May until the end of the festival season. More details can be found here.
Do you offer any introductory talks?
Opera on the lake: Festspielhaus at 7 and 7.30 p.m. on the day of performance
Opera at the Festspielhaus: Festspielhaus 45 minutes before the performance begins.
PRICE EUR 7,50
Introductory talks for the orchestral concerts start 45 minutes before the performance and are free of charge.
How to get there
I arrive by car - where can i park?
If you arrive by car, there are several big car parks in Bregenz (parking charges apply) for you to use. Please pay attention to the parking management system of the city: it will guide you to free spaces. The Festspielhaus and the Seebühne are only a short walk away (see map). Please note: you need to buy a "vignette" – motorway toll sticker – to travel on the Autobahn in Austria. More info at: https://www.asfinag.at/en/.
Parking spaces for the disabled: There are some parking spaces for the disabled located right beside the Festspielhaus, but they are public and cannot be reserved by Bregenz Festival or its guests.
Is free travel on public transport included in the ticket price?
On your ticket you can find the imprint "vmobil". This means you can use the bus and train service within the Vorarlberg public transport network on the day of the performance. The central bus/coach station and the train station are only a short walk from the festival venue. During the festival season, additional buses and trains guarantee a safe journey home after the performance. For more information go to vmobil.
Is it possible to arrive by ship?
From Lochau | Kaiserstrand
A passenger ships operates on the days of a Seebühne performance to take guests from Lochau/Kaiserstrand to Bregenz. For tickets please contact Vorarlberg Lines at +43 5574 42868230 or online.
A passenger ship operates on the days of a Seebühne performance to take guests from Lindau (at 7.30 p.m.) and Bad Schachen (at 7.55 p.m.) to Bregenz and back again after the show. The ship stops directly at the Seebühne. Purchase your crossing directly from Bodensee Schiffsbetriebe (www.bsb.de).
Travel to the Bregenz Festival on board the motor ship "Graf Zeppelin", departing from Konstanz at 4.40 p.m. and stopping at Meersburg and Friedrichshafen, arriving directly at the Seebühne. Festival dinner included. After the show the motor ship will pick you up from the Seebühne and take you back to Konstanz. Alternatively, book the outward journey on the passenger ship and return by bus (from/to Meersburg).
Lindau T +49 8382 27584-0
Konstanz T +49 7531 3640-0
Paddle steamer Hohentwiel
Begin your evening at Bregenz Festival in leisurely style aboard the paddle steamer "Hohentwiel". The pleasure cruise lasts three hours – from 6 to 9 p.m. – and includes a 4-course festival dinner followed by a cheese buffet. You disembark directly at the Seebühne.
Click here vor a video of the paddle steamer.
MS "Alpenstadt Bludenz"
"Small but powerful" is the motto of the newest passenger ship of Vorarlberg Lines.
Is there an airport in Bregenz?
Unfortunately not, but Altenrhein Airport is only 30 minutes away from Bregenz. People's, the Austrian regional airline based in Altenrhein, offers up to 4 daily direct connections from Vienna to the Region Lake of Constance. The regional airport of St. Gallen-Altenrhein is an international hub for commercial, business & private aviation. www.peoples.at
Bodensee Airport in Friedrichshafen, 32 km | Allgäu Airport in Memmingen, 75 km | Zurich Airport, 120 km
Barrier - Free
I'm a wheelchair user. Are there special spaces for me?
The Bregenz Festival has special spaces reserved for wheelchair users and the person accompanying them. These spaces are located right next to Entrance H (in front of normal seating in categories 4/5H and 6G).
There are two types of admission ticket, subject to availability:
- "House tickets" (price per person: Sun - Thu EUR 51, Fri EUR 61, Sat EUR 71): if the lake performance is cancelled or plays for less than 90 minutes, these tickets are valid for the semi-staged performance of Rigoletto in the Festspielhaus and shall not be refunded.
- "Lake tickets" (price per person: Sun - Thu EUR 30, Fri EUR 40, Sat EUR 50) are valid solely for the lake performance. Ticket holders shall be offered a refund of the ticket value (or receive a ticket to a later performance) in the event that the performance is transferred to the Festspielhaus after playing on the Seebühne for less than 60 minutes or not playing at all.
For organisational reasons, spaces for wheelchair users can only be booked by telephone +43 5574 407 6.
I need to use mobility aid. Are there special spaces for me?
Bregenz Festival has special spaces reserved only for wheelchair users and the person accompanying them. If you are a mobility aid user, let us know when you make your order by telephone. We will take your needs into account in selecting seating, subject to availability.
Please note that your walking or mobility aid cannot remain in the seating area during the performance. If you contact audience services on the evening of the performance, they will be happy to assist.
Please note that Bregenz Festival has no walking aids or wheelchairs available for loan.
Is there barrier-free parking?
Right in front of the Festspielhaus, in Parkplatz Ost, there are some parking spaces for the disabled, but they are public and cannot be reserved by Bregenz Festival or our visitors. We therefore advise visitors to arrive early. The distance from Parkplatz Ost to the main entrance of the Festspielhaus is about 200m. Owing to safety regulations, the access road to the main entrance cannot be used because it has to be kept clear at all times for the emergency services.
Wireless device for visitors with impaired hearing
What services do you offer for people who are hard of hearing?
We offer several different hearing enhancement solutions. One and the same device provides an unimpaired hearing experience for visitors, both in the Festspielhaus and the Lake Stage auditorium.
If you already possess a Sennheiser EW 300 bodypack transmitter, then you can use your own device. Our transmission frequency is 518.400 MHz.
If you don't have this device, please speak to the audience service personnel in the entrance foyer (main entrance).
The receiver is worn on the user's body and is operated by an on/off switch and volume control.
Visitors have a choice of 2 hearing device options:
- Ring or neck loop
This is worn around the neck like a necklace and transmits the signal from there to the hearing device. It can also be worn under the shirt or blouse.
NB: It must be possible to switch the hearing device to "induction" (T position).
Hi-fi headphones provide acoustic support for visitors with slightly impaired hearing but are also suitable for people who are not hard of hearing. A noise-guard secures against any damage to hearing. Walkman earpieces are available.
- Ring or neck loop
Visitors guidance system for the partially sighted
I'm visually impaired. Can I move "freely" through the Festival building anyway?
There is signage appropriate for the partially sighted on handrails and in the lifts throughout the visitor area. Textured flooring guides these visitors safely round the Festspielhaus.
What am I not allowed to take inside the venue?
We wish to notify our guests of the admissions policy that is in place to expedite security checks and entry to the venue.
The following items CANNOT be taken into the auditorium:
- glass bottles, glasses, Thermos flasks, cups/mugs and cans
- professional photography and video equipment (all telephoto and additional lenses, tripods and photo bags) and sound recording equipment
- selfie sticks, laser pointers, laptops and tablets (exception: mobile phones)
- suitcases, trolleys, bicycle and motorbike helmets, walking-stick umbrellas, child seats, booster seats and bulky items of any kind
- knives and all items defined under the Austrian Weapons Act
- animals (exception: certified assistance dogs / please notify us in advance)
Please note for lake stage shows: The seating in the auditorium means there is very little space available for objects brought in by guests. For security reasons there is no storage capacity inside the Festspielhaus. Lockers can be found at Bregenz central railway station (5-10 minutes' walk).
What am I allowed to take inside the venue?
The following items can be taken into the auditorium:
- bags (will be inspected upon admission)
- plastic bottles (max. 0.5 litre)
- cushions and blankets
- all articles from the Festival Shop
When do doors open?
As a rule, visitors are admitted one hour before the performance starts on the Seebühne, and half an hour before curtain-up in the Festspielhaus. Admission may be delayed if the production team judges it necessary.
Visitors who arrive late at any Bregenz Festival event will be admitted only in the interval or accompanied by audience service personnel.
Is smoking permitted during the performance?
Smoking is permitted only in designated areas.
Can I film the performance or take photos?
The making of sound and image recordings of performances is forbidden for copyright reasons and because it may disturb performers and audience members. We wish to point out that visitors who disregard this prohibition will be ejected from the venue without entitlement to a refund.
What happens to lost property?
Items of any kind that are found in the Festspielhaus grounds should be handed in at the porter's office. The loss of any items should be reported there too (tel. +43 5574 407 0).
Around and about the Bregenz Festival
Are there any package deals (tickets plus hotel)?
Looking for a package deal for your trip to the Bregenz Festival? Attractive all-inclusive offers and hotel arrangements can really add to your holiday experience.
Our partners Bodensee-Vorarlberg-Tourismus and Bregenzerwald-Tourismus offer some great arrangements. Every destination is unique unto itself.
Bregenzerwald Tourismus, Impulszentrum 1135, 6863 Egg
T +43 5512 2365 or email@example.com
Bodensee-Vorarlberg-Tourismus, Römerstraße 2, 6900 Bregenz
T +43 5574 43443 or firstname.lastname@example.org
Is there anything else I should not miss?
Discover a unique symbiosis between culture and nature: opera on the world's largest lake stage, the Kunsthaus Bregenz arts centre, a cruise on Lake Constance, a visit to Mainau, the island of flowers, a cable-car ride up Pfänder mountain behind the town, hiking in Bregenz Forest and much more besides. For more information contact the regional tourist board Bodensee-Vorarlberg Tourismus, T +43 5574 43443 or Stadtmarketing Bregenz, T +43 5574 49590.
If you're looking for the perfect way to round off your day at the festival, then why not enjoy a small wager in the nearby Casino Bregenz? An elegant evening in the casino or a casual afternoon in the jackpot casino – there are thousands of reasons to visit Casino Bregenz. Info at T +43 5574 451 27 or at www.casinos.at.
Where can we eat at the festival?
Make the most of an early arrival and get properly into the mood for the festival with a generous buffet in the gourmet marquee on the plaza or with a delicious meal in the à la carte restaurant "buehnedrei"!
Opening hours: Gastronomiepark from 17 July to 18 August 2019, from 6 p.m. on days with a Rigoletto performance. Restaurant „buehnedrei“ from 11 a.m. Reservations: T +43 5574 407 279 or email@example.com
Other restaurants in Bregenz are listed here.
Any Questions we Haven't Answered?
If you can't find what you're looking for in our FAQs, please contact us. Find our office hours here.
Bregenzer Festspiele GmbH
Sales Department | Ticket Center
Platz der Wiener Symphoniker 1
6900 Bregenz, Austria
T +43 5574 407 6