Data Protection

Bregenzer Festspiele GmbH

This website is operated by the Bregenzer Festspiele GmbH. The protection of your privacy when using our website https://bregenzerfestspiele.com is really important to us. Therefore, we want to inform you in detail about how we process personal data in the following.

​1. Data security

1.1 To protect your data, the Bregenzer Festspiele GmbH has taken appropriate security and organisational measures to prevent the loss or manipulation of and unauthorised access to your data. These measures are continuously updated.

1.2 This privacy policy only applies to http://www.bregenzerfestspiele.com, country-specific domains that redirect to the basic website, associated subdomains and http://www.cross-culture.at. Websites that are accessible via a link and are controlled and operated by third parties are not covered by this privacy policy.

2. Collecting, Processing and using personal data

2.1 Personal Data
Personal data is defined as all information relating to an identified or identifiable natural person. This information includes your name, telephone number, email address and mailing address as well as all other user-related data that you share with us when you set up a customer account. We distinguish between mandatory information that is necessary for registration and optional information. Mandatory fields are always marked as such.

2.2 Customer accounts

For every customer who makes an order (by telephone, email or in the web shop) a customer account is set up. This account is password-protected and provides direct access to the customer account data we save. Here you can view data on your ticket orders and manage your address information. You are obliged to treat your personal access data as confidential and not to pass it on to third parties without authorisation. We cannot accept liability for misused passwords, unless we are responsible for the misuse.

2.3 Online forms
We use online forms to assist you in making an enquiry and to ensure structured processing on our side. Some are available all year (e.g. membership applications, requests for advertising material); others are temporary (e.g. refunds due to rain, priority booking). Data processing is based on Article 6 paragraph 1 point f) of the General Data Protection Regulation (GDPR). It is our legitimate interest to respond to your enquiries. Data is not passed on to third parties. The data is deleted when it is no longer necessary for processing purposes.

2.4 Collecting, processing and using your personal data
As protecting your data is very important to us, we rigorously apply the provisions of the General Data Protection Regulation (GDPR) when gathering, processing and using your personal data. We collect, store and process your data for the whole purchase process, for our services, technical administration as well as our own marketing purposes. Your personal data is passed on to third parties (delivery firms) for mailing. We only pass on the information that is necessary for dispatch, and delivery. The information that is passed on may only be used by our service providers to perform their task. Any other use is not permitted.

To process your ticket order, we need your correct name and address. We also need your email address so that we can confirm the order and communicate with you. The email address is also used for your identification (customer login). Your email address is the where the confirmation of your order is sent to and also – if you wish – the invoice, confirmation of payment by credit card, and your print-at-home tickets (print@home).

2.5 Use of your data for marketing and advertising purposes
In addition to using your data for processing your ticket or article purchases at the Bregenzer Festspiele GmbH, we use your data for advertising and marketing purposes, so long as you have given us express permission for this and so long as it complies with the regulations. You can refuse permission for your personal data to be used for such advertising purposes at any time. Informing us in writing (letter, email) is sufficient.

2.6 Newsletters
In our newsletter we regularly provide information about offers and our programme. To register for the newsletter a valid email address with first name and surname is required. We use the double opt-in procedure when you register for the newsletter. This means that we send the newsletter only if you have expressly confirmed that you wish to use the service. Once you have registered you will receive an email containing a confirmation link. It is ónly once this confirmation link has been clicked that we will send out the newsletter to keep you informed. Any other information you share with us when you register for the newsletter is voluntary. This information is used for dispatching the newsletter and is not passed on to third parties.

Since our newsletter is distributed via CleverReach® GmbH & Co. KG, Mühlenstraße 43, 26180 Rastede, Germany, your data is stored on the servers of CleverReach®. Your data is used solely for dispatching the newsletter and is not passed on to third parties.

Should you no longer wish to receive the newsletter, you can refuse it at any time. Informing us in writing (letter, email) is sufficient. Alternatively you can use the unsubscribe link in the newsletter.

3. Cookies

Cookies are text files including configuration settings that are exchanged between our webserver and your browser and stored on your device. These text files only become significant in connection with the web application you choose. 

Which cookies do we use at Bregenzer Festspiele GmbH?
We use necessary cookies (3.1.), functional cookies (3.2.), cookies for analytics (3.3.) and cookies for advertising. For information on third party cookies (e.g. IP Stacks cookies or Google Inc. cookies) please follow the respective link to the most recent version of their data protection policy known to us. 

3.1. Necessary cookies
We use these cookies to ensure the basic functionality of our website. Without these cookies, the website does not work properly:

  • “Session” cookies are only stored temporarily and are deleted once you close the browser.

3.2 Functionality
We use IP Stack's geo-targeting application (run by apilayer Data Products GmbH, Vienna, an Austrian technology company) to provide personalized content. This application stores a certain value in the session cookie (necessary). If you disable this area, no inquiry will be dircted to the host and consequently no information will be stored. 

3.3 Web analysis/statistics
We use Google Analytics ((https://www.google.com/intl/de_at/analytics/), a software offered by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA, 94043, US), for our web analysis. For the analysis of user behavior on our online platform, we use cookies (small text files) that are stored on your computer. With this information we can continuously optimize our web services. Your IP adress will anonymized during this process, so that you, as a user, remain anonymous to us. The information collected by cookies are normally sent to a google server in ths US and stored there. For more information on terms of use and data protection please go to marketingplattform.google.com/about/analytics/terms/us/ or www.policies.google.com/?hl=en&gl=de

3.4 Marketing
On our website we use "Pixel" by Facebook Inc., 1610 S. California Ave, Palo Alto, CA 94304, US. With this tool we can track the behavior of users, who have been redirected to the host's website after clicking on a Facebook ad. We can analyze the effectiveness of our facebook ads with this tool, which helps us improve future advertising activities.
The data collected is anonymized. Therefore, we cannot uncover your identity. However, Facebook saves and processes the data for their own advertising purposes according to Facebook's data policy: https://www.facebook.com/about/privacy/ 
 

Using Google Tag Manager
By using Google's (1600 Amphitheatre Parkway Mountain View, CA,94043, US) Google Tag Manager we manage website tags via a user interface. This is how we manage marketing cookies (see 3.4. Marketing) on our website. The tool "Tag Manager" is a cookie-less domain and does not gather any personal data. It is only responsible for triggering other tags, which in turn may gather data. However, Google Tag Manager does not access this information. If you deactivate at the domain or cookie level, this will remain in effect for all tracking tags implemented with Google Tag Manager. For more information please go to https://www.google.com/analytics/terms/tag-manager/

PLEASE NOTE:
By activating the button "withdraw cookie consent" below you can delete all active cookies that are not necessary. Furthermore, you can delete cookies in your browser at any time.

4. Log-Files

We gather protocols (so-called logfiles) on our web severs for certain services. Your browser passes them on to us automatically:

  • Webserver-Logfile (domain, IP, requests, user-agent, timestamp, status code) / stored for 7 days
  • E-Mail-Logfile (sender, addressee, time, IP, size) / stored for 7 days

 

5. Social networks

5.1 YouTube
Our website makes embedded videos available on YouTube (a software provided by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA). When you click on the videos, data is sent to YouTube; if you are signed in while using the service, information will be added to your profile. Detailed information can be found in the privacy policy here: https://policies.google.com/privacy?hl=de&gl=de.

5.2 Social Plugins
In the footer of our website and newsletter there are links to the Bregenz Festival page on Facebook, Instagram, Google+ and Twitter. By clicking on the icon you access the platform. We do not use social plugins.

 

6. Secure data transfer

Your personal data (online forms and web shop) is encrypted to ensure safe transmission.

 

7. Modification and updating

Whenever our privacy policy is updated, the currently valid version is always posted on this page with the effective date shown.

Last update 22.03.21