Data Protection

This website is operated by the Bregenzer Festspiele GmbH. It is really important for us to protext your privacy when you use our website https://bregenzerfestspiele.com. Therefore, we want to inform you in detail about how we process personal data in the following.

​1. Data security

1.1 To protect your data, Bregenz Festival has taken appropriate security and organisational measures to prevent the loss or manipulation of and unauthorised access to your data. These measures are continuously updated.

1.2 This privacy policy only applies to http://www.bregenzerfestspiele.com, country-specific domains that redirect to the basic website and associated subdomains. Websites that are accessible via a link and are controlled and operated by third parties are not covered by this privacy policy.

2. Collecting, Processing and using personal data

2.1 Personal Data
Personal data is defined as all information relating to an identified or identifiable natural person. This information includes your name, telephone number, e-mail address and mailing address as well as all other user-related data that you share with us when you set up a customer account. We distinguish between mandatory information that is necessary for registration and optional information. Mandatory fields are always marked as such.

2.2 Customer accounts

For every customer who makes an order (by telephone, e-mail or in the web shop) a customer account is set up. This account is password-protected and provides direct access to the data we save. Here you can view your ticket orders and manage your address information. You are obliged to treat your personal access data as confidential and not to pass it on to third parties without authorisation. We cannot accept liability for misused passwords, unless we are responsible for the misuse.

2.3 Online forms
We use online forms to assist you in making an enquiry and to ensure structured processing on our side. Some are available all year (e.g. membership applications, requests for advertising material); others are temporary (e.g. refunds due to rain, priority booking). Data processing is based on Article 6 paragraph 1 point f) of the General Data Protection Regulation (GDPR). It is our legitimate interest to respond to your enquiries. Data is not passed on to third parties. The data is deleted when it is no longer necessary for processing purposes.

2.4 Collecting, processing and using your personal data
As protecting your data is very important to us, we rigorously apply the provisions of the General Data Protection Regulation (GDPR) when gathering, processing and using your personal data. We collect, store and process your data for the whole purchase process, for our services, technical administration as well as our own marketing purposes. Your personal data is passed on to third parties (delivery firms) for mailing. We only pass on the information that is necessary for dispatch, and delivery. The information that is passed on may only be used by our service providers to perform their task. Any other use is not permitted.

To process your ticket order, we need your correct name and address. We also need your e-mail address so that we can confirm the order and communicate with you. The e-mail address is also used for your identification (customer login). Your e-mail address is the where the confirmation of your order is sent to and also – if you wish – the invoice, confirmation of payment by credit card, and your print-at-home tickets (print@home).

2.5 Use of your data for marketing and advertising purposes
In addition to using your data for processing your ticket or article purchases, we use your data for advertising and marketing purposes, so long as you have given us express permission for this and so long as it complies with the regulations. You can refuse permission for your personal data to be used for such advertising purposes at any time. Informing us in writing (letter, e-mail) is sufficient.

2.6 Newsletters
In our newsletter we regularly provide information about offers and our programme. To register for the newsletter a valid e-mail address with first name and surname is required. We use the double opt-in procedure when you register for the newsletter. This means that we send the newsletter only if you have expressly confirmed that you wish to use the service. Once you have registered you will receive an e-mail containing a confirmation link. It is ónly once this confirmation link has been clicked that we will send out the newsletter to keep you informed. Any other information you share with us when you register for the newsletter is voluntary. This information is used for dispatching the newsletter and is not passed on to third parties.

Since our newsletter is distributed via CleverReach® GmbH & Co. KG, Mühlenstraße 43, 26180 Rastede, Germany, your data is stored on the servers of CleverReach®. Your data is used solely for dispatching the newsletter and is not passed on to third parties.

Should you no longer wish to receive the newsletter, you can refuse it at any time. Informing us in writing (letter, e-mail) is sufficient. Alternatively you can use the unsubscribe link in the newsletter.

2.7 Bibliothek

We use https://www.yumpu.com/, a software provided by i-magazine AG (“i-mag” – Gewerbestraße 3, 9444 Diepoldsau, CH), on our website. Yumpu is a digital platform for publishing magazines, brochures or catalogues. Yumpu turns pdf files into web-based flappable ePapers, which can be viewed without having to download the pdf.

According to article 45 DSVO (EU GDPR), the European Commission recognizes Switzerland as a state with an adequate data protection level. More information can be found here. Yumpu uses necessary cookies to ensure the service’s functionality. You can turn off these cookies at any time by changing the cookie settings. Depending on your browser, the procedure may differ. You can choose to turn off a specific type of cookie or individual cookies. The browser may also notify you when cookies are being sent. For this, you need to change your browser settings according to your cookie preferences. This, however, may mean that you have to manually adjust your cookie settings every time you visit a website and some services may not function properly.

Yumpu uses Google Analytics, which is a web based analytical tool provided by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). We use it according to article 6 paragraph 1 sentence 1 letter f of the DSVO. Google Analytics uses cookies to analyze how the Yumpu services are used. The data generated by this cookie includes information such as the type and version of your browser, the operating system in use, the referrer URL (previously visited site), the hostname of the accessing device (IP-address) and the time of the server request. This data is then transmitted to and stored on a Google sever in the US. Your IP-address will not be associated with other data by Google. Additionally, Yumpu added an “anonymizeIP” code to Google Analytics. This hides your IP address and guarantees that all data is collected anonymously. There are only a few exceptions in which the full IP address is transmitted to a Google Server in the US and shortened there.

Log-Files
Yumpu automatically collects and stores information in server log files, which are automatically transmitted by your browser. They are stored about a month and deleted afterwards.

- browser type and version
- operating system in use
- referred URL
- requested URL
- time of the server request
- IP address

This data is not associated with other data sources. Data processing is done according to article 6 paragraph 1 sentence 1 letter f of the DSVO based on the justifiable interest in optimizing the stability and functionality of the website. The data is not passed on or used in any other way.

2.8 QR-codes
You will find QR-codes on our flyers, posters and our quarterly print magazine “Festspielzeit”, which is also available online at https://bibliothek.bregenzerfestspiele.com. We use qr1.at to generate these QR-codes. The QR-codes provide additional information such as videos or sound files. qr1.at does not process or store any of your personal data. Find out more at https://qr1.at/dsgvo

4. Log-Files

We gather protocols (so-called logfiles) on our web severs for certain services. Your browser passes them on to us automatically:

• Webserver-Logfile (domain, IP, requests, user-agent, timestamp, status code) / stored for 7 days
• E-Mail-Logfile (sender, addressee, time, IP, size) / stored for 7 days

5. Social networks

5.1 YouTube
Our website makes embedded videos available on YouTube (a software provided by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA). When you click on the videos, data is sent to YouTube; if you are signed in while using the service, information will be added to your profile. Detailed information can be found in the privacy policy here: https://policies.google.com/privacy?hl=de&gl=de.

5.2 Social Plugins
In the footer of our website and newsletter there are links to the Bregenz Festival page on Facebook, Instagram, Google+ and Twitter. By clicking on the icon you access the platform. We do not use social plugins.

6. Secure data transfer

Your personal data (online forms and web shop) is encrypted to ensure safe transmission.

7. Modification and updating

Whenever our privacy policy is updated, the currently valid version is always posted on this page with the effective date shown.