General Terms and Conditions

Bregenzer Festspiele GmbH
AGBs

Scope of application

The General Terms and Conditions govern the legal relations between the Bregenz Festival (Bregenzer Festspiele GmbH) and its customers. They form part of the contract on the purchase of admission tickets.

Admission tickets

The price of admission tickets includes 10 % value added tax.
Concert programmes and librettos are not included in the ticket price; nor is the charge for other similar services.

Ticket order

Tickets can be ordered in writing, by telephone, online or at the Ticket Center. The number of tickets on sale in the Ticket Center and allocated for postal, telephone and online orders depends on the contractual obligations of the Bregenz Festival. Unless credit card details (ticket number and validity) were given with the order, the order is not valid until payment has been received. Tickets will be dispatched upon receipt of payment (by credit card or invoice). If payment is not received by the due date, the order will be cancelled and the tickets will be made available for sale to other parties.

By purchasing an admission ticket the visitor accepts the general house rules of the Bregenz Festival. Non-compliance with these rules can result in the offending party being ejected from the premises.

Discounts

For organisational reasons, tickets at reduced prices can be purchased only by telephone on +43 5574 407 6 or in person at the Ticket Center. Reduced-price tickets are valid only in conjunction with the identity card entitling the holder to the discount. If a ticket holder fails to display the relevant identity card, (s)he must pay the difference between the reduced price and the full price. The discount for already purchased tickets can not be granted afterwards. Tickets are inspected upon admission to the respective venue.

    Tickets for children

    Every person attending a performance needs a ticket or seat of his/her own. Children under the age of six are not allowed to attend performances at the Bregenz Festival events (proof of age required). This restriction does not apply to events specifically designated for children.

    Admission | opening hours

    The venues normally open half an hour before the performance begins, or one hour in the case of a performance of the opera on the Floating Stage. For production-related reasons the admission time may be postponed. During the Festival the Ticket Center is open daily; on days when there is a performance it is open until the performance starts.

    Latecomers

    Guests who arrive late at any event of the Bregenz Festival will be admitted in the interval or accompanied by auditorium attendants. A ticket holder is not permitted to occupy a different seat to that specified on the ticket. A ticket holder occupying another seat than his/her own may be required to pay the difference in seat price or may be ejected from the venue.

    Print@home Ticket

    An admission ticket is valid only for the event stated on the printout (one A4 printout per person). Please take care to fold your electronic ticket according to the instructions! Only e-tickets with good print quality can be read by the scanner at the entrance gate! Please ensure your e-ticket does not get dirty or wet, and have proof of identity ready for inspection by the entrance personnel! Treat your e-ticket like currency. An e-ticket is valid for one admission only and is invalidated by the first inspection.

    Free travel by bus and rail

    A Bregenz Festival admission ticket marked "vmobil" entitles the holder to free bus and rail travel to and from the venue within the Vorarlberg public transport network on the day of the event.

    Additional bus and train services are laid on for the return journey at the end of the performance on the Floating Stage (restrictions apply if the performance is transferred to the Festival Opera House owing to bad weather). The timetables are published in July.

    Postage

    Delivery by post is free of charge both in Austria and abroad. Exception: If the ticket or merchandising value is below EUR 20, we'll charge a shipping fee of five euros. Tickets which have been paid for can be collected at the Ticket Center if they cannot be delivered in time or if the customer so requests.

    Online sale

    Payment for tickets ordered online can be effected by credit card or invoice. Discount tickets and wheelchair seats cannot be booked online.

    Exchange | return of tickets

    Tickets that have been paid for cannot be refunded or returned. Changes in the cast or the programme do not entitle holders to return or exchange tickets.

    The right to withdraw from a contract in cases of remote sale pursuant to § 11 FAGG does not apply to the purchase of  admission tickets, since the services in question are leisure services as defined in §18 (1) Z 10 FAGG (Austrian federal law).

    If a performance is sold out, tickets can be returned for resale - without guarantee and on commission. The commission charged is 20 % of the ticket value. Accounts will be settled after the end of the Festival.

    Loss of tickets

    In the event that a customer loses a ticket, a replacement ticket can be issued once only. The replacement ticket must be applied for in writing and can be issued only if the customer is able to state clearly and credibly which ticket (s)he booked (exact seat and row number). The replacement ticket holder shall have priority over the holder of the original ticket should both tickets be presented for inspection.

    Cancellation and resettlement rules for the Spiel auf dem See

    Tickets for category 1, 2, festival-lounge and premium-tickets imprinted with "gültig für See + Festspielhaus/keine Rückerstattung" are valid in case of cancellation or abandoned of the lake performance after less than 90 minutes for the semi-staged performance in the Festspielhaus and are not refundable. If a performance is transferred to the Festspielhaus, Category 1 seats are located in the stalls, Category 2 seats in the circle. Seats that are adjacent in the lake stage auditorium may not be next to each other in the Festspielhaus because of the different seating arrangement.

    Tickets for categories 3 to 7 imprinted with "gültig nur für die Seebühne" are valid only for lake performances. If a performance is transferred to the Festspielhaus, ticket holders will be refunded the ticket value if the open-air performance does not take place at all or is abandoned after less than 60 minutes.

    Bregenz Festival policy is to proceed with open-air performances even if the weather looks inclement, and we wish to stress that performances will go ahead on the lake even in the event of light rain. We therefore recommend visitors to bring waterproof clothing, but not umbrellas, because since obscure the view.

    Cancellation due to rain | Exchange & refund

    Category 1, 2, Festival Lounge and Premium tickets (printed with text: "gültig für See + Haus")
    are valid for the semi-staged performance in the Festspielhaus and cannot be exchanged or refunded.

    Category 3 – 7 tickets (printed with text: "gültig nur für die Seebühne")
    Exchange your ticket (subject to availability):

    • at the Bregenz Festival Ticket Center (until end of season) or by telephone: +43 5574 407 6.

    Get a refund on your ticket:

    • by completing an online refund form on our website,
    • by approaching the ticket agency (eventim, Ö-Ticket) from which you bought your ticket.

    Please note: you must submit the original ticket in order to exchange your ticket or receive a refund.

    print@home and Mobile Tickets for Categories 3-7 (printed with the text: "gültig nur für die Seebühne") are refundable if the performance on the lake stage did not go ahead or played for less than 60 minutes. They are refunded online only -- just send your Confirmation of Order or the tickets in digital form by email to clearing@bregenzerfestspiele.com quoting your bank details (IBAN and BIC)

    Method of payment

    Credit card

    We accept VISA, Master Card, American Express and Diners Club. The invoice sum will be charged to your credit card account. The tickets will then be dispatched to you promptly by email or post or will be kept for you at the Ticket Center.

    Invoicing / advance payment

    Once your order has been processed, you will receive an invoice by email or post within a few days. The total sum must have entered our account by the payment date stated in the invoice.  If payment is not received by the due date, we cannot guarantee continued reservation of your ticket(s). For organisational reasons, advance payment of an invoice is not possible later than 4 weeks before the event.

    Cash card

    Payment by cash card (e.g. EC Card, Bankomatkarte) is possible only in person at the Ticket Center in the Festspielhaus.

    Other methods of payment

    Other methods of payment (Paypal, cheque, etc) are not accepted or offered by the Bregenz Festival.

    Denial of access

    Ticket holders may be denied access if there is good reason to suppose that they will disrupt the performance or cause a nuisance to other visitors. Access may also be denied if ticket holders have not complied with the Terms and Conditions at previous performances. Persons who hinder the sale of tickets, particularly those trying to offer or sell tickets privately on the premises of the Bregenz Festival, may be ejected from the Festival Opera House or from the premises of the Bregenz Festival. Ticket holders may be ejected from a performance if they disrupt it, cause a nuisance to other visitors or if they have occupied a seat for which they possess no valid admission ticket.

    Sound and/or image

    Sound and/or image recordings are not permitted on the grounds of copyright infringement and the possibility of disturbing performers and audience members. Please note that ticket holders who ignore this prohibition will be excluded from the event without any entitlement to reimbursement.

    Food and drink

    Ticket holders are not permitted to take food and drink into venues and consume it there.

    Smoking

    Smoking is permitted only in specially designated zones.

    Animals

    Animals, except assistance dogs with appropriate certificate, are not permitted in the venues because of health, safety and fire protection regulations.

    Lost property

    Items of any kind which are found in the Festival Opera House should be handed over to the porter, and the loss of any items should be reported to him +43 5574 407 0.

    AGBs

    Data protection provisions
    Personal data collected from first-time customers as well as any changes made to such data subsequently is used and stored for the purposes of processing orders. The processing of orders means in particular, but without limitation, the process of reserving, booking and payment, and where applicable, the dispatch of any and all documentation by post to the stated delivery address. The customer thus agrees to his/her data being stored electronically for the purpose of handling payment and for the mailing of promotional material throughout the year. Personal data will not be passed on to third parties. Further, credit card details are not stored.

    Additional information