Data protection

Bregenzer Festspiele GmbH
Allgemein

This website is operated by Bregenzer Festspiele GmbH. The protection of your privacy when using the website http://www.bregenzerfestspiele.com is of great importance to us. We would therefore like to inform you in detail about how we process personal data.

1. Datensicherheit

​1. Data security

1.1 To protect your data, Bregenzer Festspiele GmbH has taken the appropriate security-related and organisational measures to prevent loss or manipulation of, and unauthorised access to, your data. These measures are continuously updated.

1.2 This privacy policy applies only to http://www.bregenzerfestspiele.com, country-specific domains with redirection to the basic website, associated subdomains and http://www.cross-culture.at. Websites that are accessible via a link and are controlled and operated by third parties, are not covered by this privacy policy.

2. Erhebung, Verarbeitung und Nutzung von personenbezogenen Daten

2. Collecting, processing and using personal data

2.1 Personal data
Personal data is defined as all information relating to an identified or identifiable person. This information includes your name, telephone number, email address and mailing address as well as all other user-related data that you share with us when you set up a customer account. We distinguish here between mandatory information that is necessary for registration and optional information. Mandatory fields are always marked as such.

2.2 Customer accounts
For every customer who makes an order (by telephone, email or in the web shop) a customer account is set up. This account is password-protected and provides direct access to the customer account data we store. Here you can view data on your concluded ticket orders and manage your address data. You undertake to treat your personal access data as confidential and not to disclose it to third parties without authorisation. We accept no liability for misused passwords, unless we are responsible for the misuse.

2.3 Online forms
To assist you when making an enquiry, request or application and to enable us to process it in a structured manner we use online forms, both year-round (e.g. membership applications, requests for advertising material) and for temporary periods (e.g. refunds due to rain, priority booking). Data processing is based on Article 6 paragraph 1 point f) of the General Data Protection Regulation (GDPR). It is our legitimate interest to respond to your enquiries. Data is not passed on to third parties. The data is deleted when it is no longer necessary for processing purposes.

2.4 Collecting, processing and using your personal data
As protecting your data is very important to us, we rigorously apply the provisions of the General Data Protection Regulation (GDPR) when gathering, processing and using your personal data. We collect, store and process your data for the whole purchase process, for our services, technical administration as well as our own marketing purposes. Your personal data is passed on to third parties (delivery firms) for mailing. Only such information as is necessary for dispatch and delivery is transferred. The information that is passed on may only be used by our service providers to perform your task. Any other use is not permitted.

To process your ticket order, we require your correct name and address. We need your email address so that we can confirm the order and communicate with you. The email address is also used for your identification (customer login). Your email address is the address we send the confirmation of the order to and also – if you wish – the invoice, confirmation of payment by credit card, and your print-at-home tickets (print@home).

2.5 Use of your data for marketing and advertising purposes
In addition to using your data for processing your ticket or article purchases at Bregenzer Festspiele GmbH, we use your data for advertising and marketing purposes, so long as you have given us express permission for this and so long as it complies with the regulations. You can refuse permission for the utilisation of your personal data for such advertising purposes at any time. Informing us in writing (letter, email) is sufficient.

2.6 Newsletters
In our newsletter we regularly provide information about offers and our programme. To register for the newsletter a valid email address with first name and surname is required. The double opt-in procedure is used to register for the newsletter. This means that we email the newsletter to you only if you have expressly confirmed that you wish to use the service. Once you have registered you will receive an email containing a confirmation link. Only once this confirmation link has been clicked will we send you the newsletter to keep you informed. Any other information you supply us with when registering for the newsletter is voluntary. This information is used for dispatching the newsletter and is not passed on to third parties.

Since our newsletter is distributed via CleverReach® GmbH & Co. KG, Mühlenstraße 43, 26180 Rastede, Germany, your data is stored on the servers of CleverReach®. Your data is used solely for dispatching the newsletter and is not passed on to third parties.

Should you no longer wish to receive the newsletter, you can refuse it at any time. Informing us in writing (letter, email) is sufficient. Alternatively you can use the unsubscribe link in the newsletter.

3. Cookies

3. cookies

Cookies are text files that are exchanged between our web server and your browser and are stored on your device. These text files only become significant in connection with the web application you select.

We use functional cookies in order to ensure the proper performance of our website and to make sure our services and their features (e.g. ticket booking) can actually be used. For ongoing optimisation of the website, we also use targeted cookies for web analytics. For these purposes your IP address is anonymised.

4. Log Dateien
4. Web Analyse

4. Web analytics

4.1 Google Analytics
Our website uses Google Analytics (https://www.google.com/intl/de_at/analytics/), a software provided by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). In order to analyse user behaviour on our online platform, we use cookies – small text files that are stored on your computer. The information they provide helps us to continuously optimise our website. In the process your IP address is anonymised, so that you the user remain anonymous for us. The information gathered by cookies is generally sent to a Google server in the USA and stored there. You can find out more about how Google Inc. uses data here: https://support.google.com/analytics/answer/6004245?hl=de.

4.2 Matomo (Piwik)
Our website uses the web analytics service Matomo (www.matomo.org), a software provided by InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zeeland ("Matomo"). In order to analyse user behaviour on our online platform, we use cookies – small text files that are stored on your computer. The information they provide helps us to continuously optimise our website. In the process your IP address is anonymised, so that you the user remain anonymous for us. The information gathered is processed on our servers and not passed on to third parties. You can stop the use of cookies by changing the settings in your browser (Microsoft Edge, Mozilla Firefox, Safari, etc.). This may result in your not being able to use some functions on this website fully.

5. Soziale Netzwerke

​5. Social networks

5.1 YouTube
Our website makes embedded videos available on YouTube (a software provided by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA). When you click on the videos, data is sent to YouTube; if you are signed in while using the service, information will be added to your profile. Detailed information can be found in the privacy policy here: https://policies.google.com/privacy?hl=de&gl=de.

5.2 Social Plugins
In the footer of our website and newsletter there are links to the Bregenz Festival page on Facebook, Instagram, Google+ and Twitter. By clicking on the icon you access the platform. We do not use social plugins.

6. Sichere Datenübertragung

6. Secure data transfer

Your personal data (online forms and web shop) is encrypted to ensure safe transmission.

7. Änderungen und Aktualisierungen

7. Modification and updating

Whenever our privacy policy is updated, the currently valid version is always posted on this page with the effective date shown.

8. Version

Last Updated: 24-05-2018